Shipping and Delivery

Standard shipping is done with all major ground carriers, including FedEx, UPS, United States Postal Service (USPS), and Freight Delivery. Please allow up to 3 days for warehouse processing. Once your order leaves our warehouse, transit time is up to 7 to 10 business days.

Shipping and processing charges for all items is based on the item size and weight. We do our best to provide you with accurate shipping and delivery times on all our designs, but please note that these times are estimates only.

Freight Delivery is only used for heavy and/or oversized shipments. These deliveries will be made Monday through Friday during business hours. Deliveries are scheduled in a 4-hour time window and a company representative will contact you by phone to arrange a delivery appointment.

Privacy & Security

This privacy policy is designed to provide a clear understanding that our customers will provide their personally identifiable information and that information is going to be used to identify, contact and locate the individual as required to fulfill the business between two parties. All personal information is given to us by the customers free will. We may use aggregated data to advertise and promote our business and do not sell or trade this private information to third parties.

Returns and Placement

Item returns must be made in-store and will be subject to a maximum of 15% restocking fee if purchase was made in the past 30 days. However, purchases made with a custom order may not be returned.

Ordering Help

Orders may be made on our website, however if help is needed or a large placement is to be made, feel free to call us at (703)550-7300, or send us an email at:

Payment, pricing, & Promotions

Our payment methods are as followed:

Credit cards: American Express, Discover, Visa, MasterCard, Diners Club, and JCB.
PayPal: New PayPal users should set up their account before starting registration.
Check or money order: Make checks or money orders payable to “Potomac Steel Inc.” Checks must be drawn on U.S. banks. Any checks drawn on non-U.S. banks will be returned.

For any questions with pricing or payments please give us a call at 703-550-7300, or send us an E-mail at